thread Re: Products not available in Payments Troubleshooting

Products not available

SarahAAB — Sun, 21 Sep 2025 12:59:26 GMT

My website went live yesterday and all was fine, today the products are showing as not available.

All I've done is added a new item in and connected fb page shop to the website.

Any help would be appreciated

Sarah

Re: Products not available

SarahAAB — Wed, 16 Mar 2022 21:03:54 GMT

Sorted it, the personalisation option had come off

Re: Products not available

Breffni — Fri, 18 Mar 2022 16:10:19 GMT

Hi @SarahAAB, just wanted to say sorry for the delay here, but I'm glad to hear you got this sorted.

If you need anything going forward, let me know 🙂

Re: Products not available

king24 — Thu, 23 Jun 2022 08:38:40 GMT

how did you sort it out please

my products are showing not available on my website

Re: Products not available

SarahAAB — Thu, 23 Jun 2022 09:52:35 GMT

Hi mine was related to the persianlisation section, not sure if that will work for you but have a look to make sure it's toggled on

Re: Products not available

king24 — Thu, 23 Jun 2022 10:35:53 GMT

How will I navigate there pls

Re: Products not available

SarahAAB — Thu, 23 Jun 2022 11:02:26 GMT

Sorry, laptop went on a go slow.

If you site items >items>select item to edit>modifiers>manage modifiers

Not sure if this is your issue but give it a try

Re: Products not available

k_atie — Thu, 23 Jun 2022 15:19:19 GMT

Hey @king24, welcome to the Seller Community! We're delighted to have you here! ☺️

Have you been able to try @SarahAAB's steps above (thank you!)? If they don't work, check out this article on our support center, aimed at Troubleshooting Non-Visible Items on your Square Online website.

Let me know if the above is of any use to you, I'd be happy to further investigate the issue if it persists!

Re: Products not available

king24 — Thu, 23 Jun 2022 15:35:24 GMT

Yes but I didn't work

Re: Products not available

Breffni — Fri, 24 Jun 2022 06:26:32 GMT

Just stepping in for Skyler here @king24.

Can you send us a link to your site so we can take a look?

Thanks.

Re: Products not available

king24 — Fri, 24 Jun 2022 06:31:18 GMT

The problem has been solved thanks for your help 😊 everything is working well

Kyleatlantic.com

Re: Products not available

SarahAAB — Fri, 24 Jun 2022 06:37:47 GMT

Glad you've got it sorted

Re: Products not available

Breffni — Fri, 24 Jun 2022 06:53:18 GMT

Looks great! Thank you @king24 and @SarahAAB 🙂

Re: Products not available

The-Bling — Sun, 06 Nov 2022 21:10:20 GMT

I am having the same problem, and cannot fathom what it is. I am losing sales galore due to this. People are messaging me as they cannot make purchases. All the advertising I have paid for is now lost due to this. NOT cool.

Re: Products not available

Emma_ — Mon, 07 Nov 2022 13:02:11 GMT

Hi @The-Bling, I'm sorry you're running into this. Please try the troubleshooting steps outlined here to make sure your item settings are correct. If it doesn't resolve the issue, please share a link to your website and let me know what items are not appearing on your website. You can also share screenshots. I'll be happy to look into it.

Re: Products not available

The-Bling — Mon, 07 Nov 2022 14:16:04 GMT

Hi Emma_

Thank you SO much for taking the time to reply to me. The odd thing is that this morning the issue seems to have rectified itself. That in itself is annoying as now I have no idea what caused it, so that I can prevent it happening again. But I shall keep the link you provided for troubleshooting and if it happens again, I will go through it - hopefully I won't need it

Kind regards
TheBling

Re: Products not available

Emma_ — Mon, 07 Nov 2022 17:07:07 GMT

I'm glad that this got resolved @The-Bling. If you run into a similar issue again, please unpublish and republish your site again or try the troubleshooting steps above. Let us know if there is anything we can help with.

Re: Products not available

LavenderBeauty — Wed, 14 Dec 2022 18:15:44 GMT

Where is the personalisation option??

Re: Products not available

SarahAAB — Thu, 15 Dec 2022 07:41:07 GMT

Hi sorry for the delay in responding

Here's how you can personalise items:- site items >items>select item to edit>modifiers>manage modifier

If things aren't appearing trying unpublishing and republishing your site

Re: Products not available

shehryar — Sat, 17 Jun 2023 11:42:47 GMT

can you help me i cant see my listed items on my live website but whenever i edit and preview they all their

kindly reply and help me out

all items are on visible but i cant see a single one whenever i go live