Continuous updating

SJM3 — Sun, 21 Sep 2025 12:57:52 GMT

Hi, My card reader has been updating continuosly for 24 hours. It gets to 100%, connects for a split second and then starts updating again. Any ideas? Thanks!

Re: Continuous updating

Breffni — Tue, 10 May 2022 09:34:57 GMT

Hi @SJM3, welcome to the Seller Community.

I'm sorry for the delayed response and that you're experiencing this issue with your Square Reader.

Once you've confirmed that you're using a device that's compatible with the Square Reader, first make sure that it's running the latest software version and that your Square app is running the latest version (5.90).

From there, let's disconnect the Reader, factory reset it and reconnect it:

Open Square Point of Sale App:

1) Settings > Hardware > Card Readers > forget all card readers

2. Force-quit Square Point of Sale App

3. Open device settings

4. Navigate to Bluetooth

5. Forget all Square Readers

6. Hold the button on the reader for 10 seconds

7. Reboot the Device

8. Re-launch the Square Point of Sale app, wait 1-2 minutes, and re-pair the reader

Let me know if this resolves the update. I'll leave a link to our support centre article for Square Reader troubleshooting here too just in case.

thread Continuous updating in Payments Troubleshooting

Continuous updating

Re: Continuous updating