thread Re: Popups have stopped working, 404 Error - Page Not Found in Payments Troubleshooting

Popups have stopped working, 404 Error - Page Not Found

hottubparty — Sun, 21 Sep 2025 12:57:23 GMT

Our website popups have stopped working, when I look at them in the backend, the preview comes up with

404

Error - Page Not Found

Please check the URL.

Otherwise, click here to be redirected to the homepage.

Can someone please help
Many thanks

Re: Popups have stopped working, 404 Error - Page Not Found

k_atie — Fri, 20 May 2022 11:48:28 GMT

Hey @hottubparty, thank you for flagging this. This definitely is not expected behavior.

I've just tested it out on my own account and was able to replicate the issue while trying to create a popup. I've gone ahead and escalated this to our e-com specialist team to see if they can further investigate. I will be sure to update you on this thread when I receive any more information from them.

Re: Popups have stopped working, 404 Error - Page Not Found

k_atie — Mon, 23 May 2022 13:45:13 GMT

Hey @hottubparty, thanks for your patience.

This is a known issue that our engineering team is looking into. They should have a fix in place shortly. I will be sure to update you on this thread.

Re: Popups have stopped working, 404 Error - Page Not Found

k_atie — Mon, 23 May 2022 16:00:38 GMT

Hey @hottubparty, this issue has been resolved now. Let me know if there is anything else I can do for you! 😊

Re: Popups have stopped working, 404 Error - Page Not Found

BHWATH — Tue, 25 Oct 2022 11:03:45 GMT

Hello, I am having the same issue. however the page doesn't display a 404 error it just comes up blank.

I need to remove a pop up from my website, can you help me with this please?

Re: Popups have stopped working, 404 Error - Page Not Found

Breffni — Wed, 26 Oct 2022 08:14:20 GMT

Hi there @BHWATH, thanks for your comments and sorry to hear you're running into this.

This issue was resolved a while ago so it's likely not related to what you are currently experiencing.

I have some questions so we can go through some troubleshooting here.

- Is your website a Square Online site or a Weebly site?

- Before removing the page, can you please send a link to the page the issue is occurring here so I can take a look?

- Have you made any recent changes to your site or DNS records?

Thanks, I'll keep an eye out for your response.