thread Re: Down grading my plan in Payments Troubleshooting

Down grading my plan

MyCoffeeStop — Sun, 21 Sep 2025 12:57:16 GMT

Hello,

I have had help from support to downgrade my plan, as the website is not working as well as it had been.

There has been a credit applied to my account but I am unable to transfer it to my bank, as it is only a credit to be used to buy things with.

Please help me to receive a proper refund.

Kind Regards

Karen.

Re: Down grading my plan

k_atie — Thu, 26 May 2022 09:30:51 GMT

Hey @MyCoffeeStop,

You'll have to contact our Support Team directly and ask to speak with our eCom specialist team. They are the only ones that can remove Square Online plans and initiate refunds. Sorry about that!

Let me know if there's anything else I can do for you, I'd be happy to help.

Re: Down grading my plan

MyCoffeeStop — Fri, 27 May 2022 17:25:42 GMT

Hi Skyler,

Thanks for responding to this. The advice helped me and we have reached a resolution. Thank you so much.