thread Re: Developer options enabled cannot connect hardware in Payments Troubleshooting

Developer options enabled cannot connect hardware

Diane19 — Sun, 21 Sep 2025 12:55:02 GMT

Device not connecting to phone says developer options enabled

Diane19 — Fri, 24 Jun 2022 07:29:07 GMT

Hardware not connecting keeps saying developer options enabled

k_atie — Fri, 24 Jun 2022 13:36:08 GMT

Hey @Diane19, thanks for flagging this, and welcome to the Square Seller Community! I'd be happy to have a look into this for you.

This may be related to the compatibility of your device or the Developer Options being enabled on your phone.

Before you start, make sure that your device is compatible with our Hardware. You can check this on our compatibility page.

If your device is compatible, please make sure the developer options are disabled and restart your device before connecting to Square Reader.

Let me know how you get on with the above. I'd be happy to help you further if the issue persists. ☺️

Diane19 — Fri, 24 Jun 2022 14:16:56 GMT

My device worked with the reader the day before. It has been used many times before. This has happened for the second time with the same phone.

k_atie — Sat, 25 Jun 2022 11:16:50 GMT

Thanks for your reply @Diane19. That definitely doesn't seem right.

Have you had any luck with disabling the developer options on your phone and repairing your device at all?

We also have some troubleshooting steps available at our support center which are known to fix pairing issues with the Square Reader.

Let me know if those steps in that article help at all, I'd be happy to further investigate.