thread Re: Slow website access in Payments Troubleshooting

Slow website access

tonydow — Sun, 21 Sep 2025 12:54:31 GMT

Having a big problem accessing my website. Images just flash constantly. Tried on two different browsers and same on both.

Breffni — Tue, 05 Jul 2022 07:45:25 GMT

Hi Tony, thanks for flagging this and sorry for the delay.

That doesn't sound great, can you send a link to your site so I can take a look?

I have a couple of additional questions:

I'll keep an eye out for your response @tonydow

tonydow — Tue, 05 Jul 2022 11:00:15 GMT

Hi Alegra. It does seem to be better today. My site is https://the-ungrateful-wench.square.site

It has been slow for the last couple of days

Breffni — Tue, 05 Jul 2022 15:09:03 GMT

Thank you. I was able to replicate a delay with the slideshow on your homepage.

I've reached out to the Square Online team to take a look and I'll let you know once they come back to me. @tonydow

Breffni — Thu, 07 Jul 2022 06:28:32 GMT

Morning @tonydow.

Can you try clearing cache & cookies on your browser and then loading your site again and let me know if you see an improvement in load time?

The Square Online team did some reindexing on your site and republished it. It's loading much quicker for me today.

Let me know, thanks.

tonydow — Thu, 07 Jul 2022 11:48:57 GMT

Thanks @Breffni I do see an improvement although it varies depending on the browser used. Regards, Tony