https://community.squareup.com/t5/Payments-Troubleshooting/Square-Stand-2nd-Generation-two-total-failures-in-2-days/m-p/381325#M56614 <P>2 x brand new Stand 2nd Generation and first evening was unable to use contactless then now on a busy Friday night in the restaurant both Stands say "Stand not ready" and I cannot use or take payments. Fresh out of the box 3 hours ago! Both worked perfectly for nearly three hours then - boom! Plus no support centre open / no live chat / and when I call 0800 support number it says "your number is not recognised". Please for the love of god why is this happening and how can I speak to support? Thank you</P> Sun, 21 Sep 2025 12:53:50 GMT Ugos-pizza-bar 2025-09-21T12:53:50Z https://community.squareup.com/t5/Payments-Troubleshooting/Square-Stand-2nd-Generation-two-total-failures-in-2-days/m-p/381325#M56614 <P>2 x brand new Stand 2nd Generation and first evening was unable to use contactless then now on a busy Friday night in the restaurant both Stands say "Stand not ready" and I cannot use or take payments. Fresh out of the box 3 hours ago! Both worked perfectly for nearly three hours then - boom! Plus no support centre open / no live chat / and when I call 0800 support number it says "your number is not recognised". Please for the love of god why is this happening and how can I speak to support? Thank you</P> Sun, 21 Sep 2025 12:53:50 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Square-Stand-2nd-Generation-two-total-failures-in-2-days/m-p/381325#M56614 Ugos-pizza-bar 2025-09-21T12:53:50Z https://community.squareup.com/t5/Payments-Troubleshooting/Square-Stand-2nd-Generation-two-total-failures-in-2-days/m-p/381419#M56615 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/378634">@Ugos-pizza-bar</a>, thank you for flagging this! This definitely doesn't sound right.&nbsp;</P> <P>&nbsp;</P> <P>We have some <A href="https://squareup.com/help/gb/en/article/5112-square-stand-troubleshooting" target="_blank" rel="noopener">troubleshooting steps</A> available on our support centre that have been known to resolve common issues with our Square Stand.&nbsp;</P> <P>&nbsp;</P> <P>If they do not resolve the issue, could you please provide a video or screenshot of the error that's appearing on the screen? This will help me better pinpoint where the issue is coming from. Thanks!</P> Sat, 16 Jul 2022 13:46:44 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Square-Stand-2nd-Generation-two-total-failures-in-2-days/m-p/381419#M56615 k_atie 2022-07-16T13:46:44Z