thread Re: Any one else’s customers get a virus warning when they open your website ?? in Payments Troubleshooting

Any one else’s customers get a virus warning when they open your website ??

Susanmarie22 — Sun, 21 Sep 2025 12:53:19 GMT

Any one else’s customers get a virus warning when they try to go on your website I have had 2 customers message me saying they have a virus warning on my website

Re: Any one else’s customers get a virus warning when they open your website ??

Breffni — Wed, 27 Jul 2022 09:59:14 GMT

Hi @Susanmarie22, welcome to the Seller Community.

Thanks for flagging this here. I haven't heard of any cases like this before with Square online sites.

Have you ensured that SSL is still active on your site? Secure Socket Layer (SSL) encrypts the data that goes from a user’s computer to your Square Online site and back, making the data exchange secure.

If your SSL is no longer active, you would be seeing a 'site not secure' message beside your domain in the URL bar.

Feel free to share a link to your site here and I can take a look.

Re: Any one else’s customers get a virus warning when they open your website ??

markshinn — Fri, 05 Aug 2022 13:58:08 GMT

Yes! Well not my customers but me myself. I went to visit my own shop and AVG blocked it on both Chrome and Safari. It says the threat is: Script:SNH-gen [Trj]

This only started last night for me.

Re: Any one else’s customers get a virus warning when they open your website ??

markshinn — Fri, 05 Aug 2022 15:17:43 GMT

And suddenly it's all ok again 🤔

Re: Any one else’s customers get a virus warning when they open your website ??

Sam_400º — Fri, 05 Aug 2022 15:26:23 GMT

Unfortunately false positives happen, and when it does it's the antivirus companies that have to correct their alerts (sounds like they did this pretty fast!) rather than Square being able to do anything (as not something wrong their end).

It's really frustrating that it happens at all, as from a customers perspective they see the website as an extension of us without an understanding of all the other companies we use to support in the background.

Re: Any one else’s customers get a virus warning when they open your website ??

markshinn — Fri, 05 Aug 2022 15:35:07 GMT

I thought that might be the case... I only posted in case it was a Square / Weebly wide issue.

Thanks for the reply

Re: Any one else’s customers get a virus warning when they open your website ??

campfire_design — Thu, 11 Aug 2022 19:55:52 GMT

I am currently having this issue. Saying SSL certificate expired (given that Square supply this and my website is only 6 months old I am somewhat frustrated!) www.campfiredesigns.co.uk

Re: Any one else’s customers get a virus warning when they open your website ??

campfire_design — Thu, 11 Aug 2022 20:04:40 GMT

and

Re: Any one else’s customers get a virus warning when they open your website ??

markshinn — Thu, 11 Aug 2022 20:07:26 GMT

Expired SSL certificate is a totally different issue and doesn't immediately imply a virus threat. Probably better in it's own topic.

Re: Any one else’s customers get a virus warning when they open your website ??

campfire_design — Thu, 11 Aug 2022 20:08:56 GMT

oh sorry 😞 I am new to all this .

Shall l start another topic?

Re: Any one else’s customers get a virus warning when they open your website ??

Breffni — Fri, 12 Aug 2022 06:52:07 GMT

No worries at all @campfire_design, I have replied here 🙂