thread Re: Connecting to Facebook in Payments Troubleshooting

Connecting to Facebook

ManAviation — Sun, 21 Sep 2025 12:52:41 GMT

Hi guys,

Hope you are all well!

Just had a question regarding linking my Square webiste to a Facebook page.

Basically, the page I wish to connect to is a managed page within Facebook, so it isn't an "account" per say. It is the page that is connected to my Instagram and would be great if I could use this to connect by page to the store.

Thanks in advance!

Re: Connecting to Facebook

ManAviation — Sat, 06 Aug 2022 15:56:46 GMT

UPDATE:

I have managed to select the page I want, however, when I go to connect the catalogue, it says it is 'unavailable at the moment'.

Any ideas? Screenshot to show the message.

Re: Connecting to Facebook

Emma_ — Mon, 08 Aug 2022 08:51:11 GMT

Hi @ManAviation, I'm sorry you're running into this. I'm asking our eCommerce team about this and will get back to you when I have an update.

Re: Connecting to Facebook

ManAviation — Mon, 08 Aug 2022 12:15:02 GMT

Thank you @Emma_ !

Re: Connecting to Facebook

Breffni — Wed, 10 Aug 2022 07:56:05 GMT

Hi @ManAviation, just stepping in for Emma here, thanks for your patience while we looked into this.

Our Square Online team have confirmed that this error is not coming from Squares' side. While we can't say for sure, in other cases, errors like this usually derive from the fact that your catalogue isn't associated with the chosen Commerce Account, and is already associated with a page using Facebooks's native shop feature. You can bypass this step by choosing 'Create new' on the right-hand side of the pop-up.

I had a look at their help centre and there are some steps here that may help.

Let me know if this works for you!