thread Re: Website isn’t working? in Payments Troubleshooting

Website isn’t working?

Philippa93 — Sun, 21 Sep 2025 12:52:37 GMT

My website seems to have completely disappeared? I don’t know what’s going on it was working completely fine yesterday and now all of a sudden it’s saying the website may be compromised and it won’t let me do anything? I’ve gone to edit my site on dashboard and it all looks the same but yet my website link just isn’t working? What can I do to fix it? I’ve purchased the domain for 1 year and only had it a month?

Re: Website isn’t working?

Emma_ — Mon, 08 Aug 2022 09:29:20 GMT

Hi @Philippa93, I'm sorry to hear that! Can you share the link to your website? It sounds like something related to SSL certificate or an alert from an antivirus software you have on your computer. When you share your link, I'll have a look.

Re: Website isn’t working?

Philippa93 — Mon, 08 Aug 2022 09:55:25 GMT

Hey Emma, Thankyou my link is personalisedbyp.com

Re: Website isn’t working?

Emma_ — Mon, 08 Aug 2022 10:03:58 GMT

Thanks @Philippa93, I just visited your website from different browsers and didn't receive any message about the website being compromised. Everything is loading as normal and I can see the website is secure. Please use the supported browsers such as Chrome, Safari and Firefox. If you continue receiving this message, please share a screenshot and I can have another look.