2nd generation square stand says card readers failed both the tap and insert. Any help? Only used

Turkeybro — Sat, 20 Sep 2025 08:27:37 GMT

I only used the square stand for 1 day. The card readers are not working. Neither the tap or insert is recognizing the cards. I've gone through the generic troubleshooting steps. Any help would be appreciated.

Re: 2nd generation square stand says card readers failed both the tap and insert. Any help? Only u

TheRealChipA — Sat, 30 Sep 2023 20:45:31 GMT

Hey @Turkeybro. Quick question. When you enter a transaction and then press the pay button, do the lights on the right side of the Stand light up? That would be a definite sign that your Stand has a hardware malfunction.

But, really, in any case this sounds like a hardware issue in your Stand. I can not find anything that says there is a factory reset for them, so I guess there isn’t one. It sounds like you’ll need to start a warranty claim. Instructions can be found here.

thread Re: 2nd generation square stand says card readers failed both the tap and insert. Any help? Only u in Payments Troubleshooting

2nd generation square stand says card readers failed both the tap and insert. Any help? Only used

Re: 2nd generation square stand says card readers failed both the tap and insert. Any help? Only u