thread Re: What does access token expired mean? in Payments Troubleshooting

What does access token expired mean?

Paula8822 — Sun, 21 Sep 2025 12:51:05 GMT

When customers try to pay by card we receive the following message

The error message for that order is :

Square Payment Failed (Status code ACCESS_TOKEN_EXPIRED: The provided OAuth access token has expired. You must renew the access token via the Renew Access Token endpoint.)

Re: What does access token expired mean?

Breffni — Tue, 13 Sep 2022 09:06:05 GMT

Hi there @Paula8822, I see this is your first time posting on the Community, so welcome.

This isn't an error message I'm familiar with. I can't see your account details here as this is a public forum, if this error has popped up more than once, I'd suggest getting in touch with our support team directly so they can take a look at the transactions in question.

The reasons for the decline can vary depending on what type of transaction it was, i.e. in person/API, etc.

Apologies that I couldn't provide any more insight on this one but our support team will be happy to help.

Re: What does access token expired mean?

Paula8822 — Tue, 13 Sep 2022 12:34:22 GMT

Thank you for your reply I have sorted out the issue

Re: What does access token expired mean?

Breffni — Tue, 13 Sep 2022 12:37:00 GMT

Great, thanks for letting me know @Paula8822.