thread Re: Card Payments online not working in Payments Troubleshooting

Card Payments online not working

MichelleB3 — Sun, 21 Sep 2025 12:50:03 GMT

Hi, when customers are entering their card details online to purchase items, it doesn't do anything. I've tested it myself a few times and there is definitely a problem. Apple pay seems to be going through OK. It's stopping sales coming through.

Any ideas?

Re: Card Payments online not working

Sam_400º — Thu, 06 Oct 2022 20:30:29 GMT

Looks like there was an issue with Visa earlier on today that's fixed/nearly fixed now.

https://uk.issquareup.com/ wrote:

Degraded Performance: Payment Acceptance

MonitoringOct 06, 2022 - 21:14 BSTOur Banking Partner has resolved the disruption affecting Visa payment acceptance. We are starting to see these payments complete successfully.

We will continue monitoring the progress and get back to you with any updates. Thank your patience.

InvestigatingOct 06, 2022 - 19:38 BSTWe are currently investigating issues with VISA payment acceptance on Square eCommerce and application platforms.

Re: Card Payments online not working

k_atie — Fri, 07 Oct 2022 13:34:30 GMT

Hey @MichelleB3, we did experience an issue as mentioned above by @Sam_400º, but they have since been resolved.

Can you let me know if you keep experiencing this issue, can you let me know? I'd be happy to further investigate. Thanks.