thread CSV file update in Payments Troubleshooting

CSV file update

kath1965 — Sun, 21 Sep 2025 12:49:50 GMT

Hi, I`ve exported my csv file, changed all new quantities box to 1, imported the new file.

When I look in library they have changed to quantity 1 (or more for options) but my live site will still let me order more than 1 item, most of my things are only 1 quantity

Does it take a while to update?, before I start playing around and make it worse

Thanks

Re: CSV file update

Breffni — Thu, 13 Oct 2022 13:47:32 GMT

Hi @kath1965, thanks for your post and welcome to the Seller Community.

Yes, there can sometimes be a small delay in the sync (an hour or so) but that should be resolved by now.

If you are still experiencing this issue, please unpublish and republish your site. If that doesn't update the figures, let me know and we can look further into this.