thread Re: Submit button not working in Payments Troubleshooting

Submit button not working

BBGsz — Sun, 21 Sep 2025 12:49:35 GMT

Hi….so a few days ago I got an ‘error loading’ message for forms. I’ve gone to my website and the submit button is black/doesn’t work, so no one can contact me via forms!

I’ve not changed anything so don’t know why it’s stopped working?! Help!

Re: Submit button not working

Breffni — Thu, 13 Oct 2022 09:41:15 GMT

Hi there @BBGsz, welcome to the Seller Community.

Sorry to hear you're running into this!

Did this occur on more than one device or browser? It may be worth testing out a few different browsers to see if the issue persists, also you can try unpublishing and republishing your site and try the form again.

If there's no luck with these steps, can you send a link to your site here so I can take a closer look? Thanks.

Re: Submit button not working

BBGsz — Sat, 15 Oct 2022 22:18:59 GMT

Hi Alegra, I managed to sort it in the end…..not really sure how I did it, so perhaps it was just a glitch?
It’s reverted back to “1 form submission” when I open the app since though (which was my own test submission lol), but never mind, I think it’s all ok now……