thread Website is not secure in Payments Troubleshooting

Website is not secure

clearviewcarpet — Sun, 21 Sep 2025 12:48:47 GMT

Hello My site has been running fine for 2 months and now suddenly its showing as not secure. my domain is with 123 reg and the dns is pointing to webly square site.

Re: Website is not secure

Breffni — Tue, 01 Nov 2022 11:08:44 GMT

Hi @clearviewcarpet, welcome to the Seller Community.

Sorry to hear that! Can you send a link to your site here so I can take a look?

Thanks.

Re: Website is not secure

clearviewcarpet — Tue, 01 Nov 2022 11:53:03 GMT

www.clearviewcarpetcleaning.co.uk

i have phoned the support team and they are looking into it but the sooner its fixed the better 😁

Re: Website is not secure

Breffni — Tue, 01 Nov 2022 16:12:35 GMT

Thanks @clearviewcarpet. I had a look here https://who.is/dns/clearviewcarpetcleaning.co.uk and everything looks to ok with your DNS records. It may be that your SSL cert needs to be renewed.

Since you have already escalated to our Customer Support team, the best course of action here is to wait for them to finish their investigation. They will have an update for you soon.

Thanks for your patience.

Re: Website is not secure

clearviewcarpet — Tue, 01 Nov 2022 16:22:27 GMT

Thank you i got hold of a team member on the message system and it seems to have been resolved now thank you.

Re: Website is not secure

Breffni — Tue, 01 Nov 2022 16:46:18 GMT

Yes, I just had a look at the site looks to be live again. Thanks for letting me know @clearviewcarpet.