thread Re: Square Invoices not working in Payments Troubleshooting

Square Invoices not working

tonydow — Sun, 21 Sep 2025 12:47:50 GMT

Square Invoices on my iPad closes as soon as I open it, I have tried uninstalling and re-installing it but still the same,

Re: Square Invoices not working

Emma_ — Tue, 29 Nov 2022 09:54:51 GMT

Hi @tonydow, I'm sorry to hear about that! I just tried Invoices on my iPad and it works well. Can you please check the following:

1. Check if your iPad is updated to the latest version

2. Turn off your iPad and turn back on: press and hold the top button until the power off slider appears

Let me know if it works.

Re: Square Invoices not working

tonydow — Tue, 29 Nov 2022 10:39:29 GMT

Tried that. Still the same. Invoices are working in the POS app but Invoices app just opens and disappears

Re: Square Invoices not working

Emma_ — Tue, 29 Nov 2022 11:26:14 GMT

What is your iPad model and iOS versions @tonydow?

Re: Square Invoices not working

tonydow — Tue, 29 Nov 2022 11:28:23 GMT

Hi Emma. My iPad is 2021 and running iOS 16.1.1

Re: Square Invoices not working

Emma_ — Tue, 29 Nov 2022 13:39:48 GMT

I have reported the issue to our team. I'll post once I have an update from the team. Please use your Invoices Dashboard or Invoice through Square Point of Sale app in the meantime. I'm sorry about the inconvenience.

Re: Square Invoices not working

tonydow — Thu, 01 Dec 2022 21:22:21 GMT

Hi Emma. I’m pleased to report the Invoices app is now working okay following the latest update.

Thanks, Tony