thread Swap Image not working? in Payments Troubleshooting

Swap Image not working?

Prim — Sun, 21 Sep 2025 12:45:09 GMT

Hi there,

I seem to be encountering a problem when editing my item images. As per this help article, it references choosing a hover effect for item images.

I’ve chosen Swap Image, and have uploaded at least 4 images to each of my item pages.

For some reason, the Swap Image function isn’t working. I’ve tested this with Image Fade and Quick Shop, which both work when testing.

Is there any reason the Swap Image effect wouldn’t be working?

Thanks!

Re: Swap Image not working?

Breffni — Wed, 08 Feb 2023 13:24:16 GMT

Hi @Prim, thanks for your post!

I've been trying to replicate this on my own account and the image swap is working for me.

I tested with 'Sangria' below.

Can you send a link to your site and let me know which images/categories this is not working with for you?

Re: Swap Image not working?

Prim — Sat, 11 Feb 2023 11:45:11 GMT

Hi @Breffni

Thanks for your response.

I have followed the steps you’ve outlined, and it’s still not working for me. Here’s the link to my site - It’s for all items and categories I’m running into this issue.

I’ve even tested re-arranging some of the images in case that was causing a problem, but it’s still not working.

Would be grateful if you can take a look. Do other sellers encounter this problem? Could it be an issue with the images being different sizes?

Thanks

Re: Swap Image not working?

Breffni — Tue, 14 Feb 2023 10:02:31 GMT

@Prim, thanks for the link, I had a look and everything looks to be set up correctly and the same as mine.

I've reached out to our Square Online team to take a look, hopefully, they can help, I'll let you know as soon as I hear back from them.

Re: Swap Image not working?

Prim — Wed, 15 Feb 2023 16:29:54 GMT

@Breffni, great thank you so much. Looking forward to hearing their response!

Re: Swap Image not working?

Breffni — Thu, 16 Feb 2023 09:53:15 GMT

Hi @Prim, it turns out that this is a known issue that our engineering team are working on.

I don't have a timeline for a resolution at the moment, but as soon as there is an update I will let you know here! Apologies for this inconvenience.

Re: Swap Image not working?

Prim — Sat, 18 Feb 2023 10:24:07 GMT

Hi @Breffni

Thank you for the update, that is a shame!

I'd be grateful if you could please keep me updated when they have a timeline on getting a solution.

Thank you!

Re: Swap Image not working?

k_atie — Mon, 20 Feb 2023 15:32:16 GMT

Hey @Prim, just stepping in for Breffni while she is out of office. Just checked the ticket, and there still hasn't been any updates yet. We'll be sure to update you as soon as we hear back from our team!

Re: Swap Image not working?

Breffni — Wed, 26 Apr 2023 06:03:57 GMT

Hi @Prim, apologies for the long delay! This function should now be fully operational again - let me know if you have a moment to test it out, thanks.

Re: Swap Image not working?

Prim — Thu, 27 Apr 2023 05:51:31 GMT

Hi @Breffni, thank you for coming back to me! I've tested this out and can confirm it's working fine now. Thank you for your assistance with this issue!