thread Re: Preorder Issue in Payments Troubleshooting

Preorder Issue

Farine — Sat, 20 Sep 2025 06:41:38 GMT

I followed the exact steps to make an item available for preorder on June 15th only. But when I click on the item link it shows the fulfillment date as June 8th. I have made new items following the same steps and even gone as far as to adjust my business hours and to block June 8th as a fulfillment date at all and the issue persists. This has affected my launch date and potential revenue. Any help would be greatly appreciated.

Re: Preorder Issue

_Violet — Wed, 04 Jun 2025 21:41:53 GMT

Hi @Farine - I see this is your first post in the Square Community so I'd like to officially welcome you! 🎉👏 My name is Violet and I'm one of the Moderators here. I'm happy to look into this with you.

Firstly, could you please provide the name of this item or items so I can take a look, along with the URL for your website?

I'll keep an eye out for your reply!

Re: Preorder Issue

Farine — Wed, 04 Jun 2025 21:45:56 GMT

Hi - thank you for your response! The Name of the item is “June Treat Box”

The website is farine-bakeshop.com and the link to the item is https://farine-bakeshop.com/preorder-page-june-15th

Thanks again!