thread Re: Payment link - payment not received/where is payment link sent from in Payments Troubleshooting

Payment link - payment not received/where is payment link sent from

scruffandco — Sun, 21 Sep 2025 12:41:49 GMT

So we sent a payment link to a customer today, which they received. They've clicked on the link and went through to card details and entered payment.

However, no history of the transaction in our end or payment received.

£0.01 has come out of their account.

So where can i find this transaction and confirm that they have paid. Also, where does the payment link come from, as cannot find a history of it being sent anywhere

To add, the link was sent from the POS app

Re: Payment link - payment not received/where is payment link sent from

Breffni — Tue, 25 Apr 2023 10:16:10 GMT

Hi @scruffandco, thanks for your post.

Payments links are limited to the Point of Sale app, they are generated at the sale screen during a transaction and can only be used once.

I had a look and if the link has been paid by your customer it will appear in your Transactions Dashboard > Source > Payment link.

From there the payment will be included with your regular sales transfers.

Re: Payment link - payment not received/where is payment link sent from

scruffandco — Tue, 25 Apr 2023 10:19:07 GMT

Morning, thanks for your reply. So we don't have that or the transaction listed anywhere, but the payment link went out, so how does that work?

Just to add to this, the customer is actually a family member. So we know they entered their payment details and received the link.

Re: Payment link - payment not received/where is payment link sent from

Breffni — Tue, 25 Apr 2023 10:32:07 GMT

Once you send the link you won't be able to track it until it's paid @scruffandco. Payment links are limited in that sense.

To me it sounds like maybe the payment didn't finish registering fully - when I did it I had to leave the payment page and go to my banking app to approve it and then go back to the link in order to complete the payment. However, it does seem strange that 0.01 has been debited from their account - it almost sounds like a preauthorization and then the payment failed since it's not in your transaction history.

I would suggest giving our support team a call as they will have access to your account and transaction history that I don't here in the Community, unfortunately.

I hope this helps!