thread My reader doesn’t work in Payments Troubleshooting https://community.squareup.com/t5/Payments-Troubleshooting/My-reader-doesn-t-work/m-p/664139#M55771 <P>I bought a Card Reader but have been unable to take payments despite following the set up instructions. Can someone tell me how to get any customer support&nbsp;</P> Sun, 21 Sep 2025 12:40:29 GMT BrixtonMassage 2025-09-21T12:40:29Z My reader doesn’t work https://community.squareup.com/t5/Payments-Troubleshooting/My-reader-doesn-t-work/m-p/664139#M55771 <P>I bought a Card Reader but have been unable to take payments despite following the set up instructions. Can someone tell me how to get any customer support&nbsp;</P> Sun, 21 Sep 2025 12:40:29 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-reader-doesn-t-work/m-p/664139#M55771 BrixtonMassage 2025-09-21T12:40:29Z Re: My reader doesn’t work https://community.squareup.com/t5/Payments-Troubleshooting/My-reader-doesn-t-work/m-p/664150#M55772 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/612018">@BrixtonMassage</a></SPAN>. welcome to the Seller Community!&nbsp;</P> <P>&nbsp;</P> <P>Sorry to hear you're running into this.</P> <P>&nbsp;</P> <P>You can find our Square Reader t<A href="https://squareup.com/help/gb/en/article/5412-square-chip-card-reader-tips-and-troubleshooting" target="_blank">roubleshooting steps here</A>.&nbsp;</P> <P>&nbsp;</P> <P>If after running through those steps you still can't connect, please give our support team a call on&nbsp;0800 - 098 8008, 9AM- 5PM, Mon-Fri, they will be happy to help <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Wed, 07 Jun 2023 11:37:56 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-reader-doesn-t-work/m-p/664150#M55772 Breffni 2023-06-07T11:37:56Z Re: My reader doesn’t work https://community.squareup.com/t5/Payments-Troubleshooting/My-reader-doesn-t-work/m-p/664166#M55773 <P>Thank you, great service. I rang customer service &amp; they are replacing the reader <span class="lia-unicode-emoji" title=":collision:">💥</span></P> Wed, 07 Jun 2023 12:44:31 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-reader-doesn-t-work/m-p/664166#M55773 BrixtonMassage 2023-06-07T12:44:31Z