Domain name not connecting

CapitalSciFi — Sun, 21 Sep 2025 12:40:20 GMT

Hi, I have a Weebly site on a starter plan which had an external domain connected to it. I've since changed the domain and have tried to connect the new domain. All looks good except under Manage Domains it says the new domain isn't connected. When I try to connect the new domain by selecting the existing site from the drop down the setting doesn't save and the domain remains disconnected.

Any suggestions on how to get the new domain connected?

Thanks!

Re: Domain name not connecting

Breffni — Tue, 13 Jun 2023 08:31:43 GMT

Hi @CapitalSciFi, thanks for your post and for flagging this.

We would only have access and tools to troubleshoot Square Online queries here in the Community, unfortunately.

In this case, I would suggest posting in the Weebly Community or reaching out to their support team based in the USA directly.

You are able to reach their Customer Success team by scrolling to the bottom of the Support Center, https://www.weebly.com/app/help/us/en, and clicking the contact us button.

They would be available after 2 pm GMT.

Hopefully, we can get you up and running as soon as possible.

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Domain name not connecting

Re: Domain name not connecting