thread Re: payment disruption in Payments Troubleshooting

payment disruption

WokinghamBC — Sun, 21 Sep 2025 12:39:40 GMT

We're having the payment processing issues that square is currently reporting.

However it is happening on our square terminal - we are not using a phone or ipad linked to it and the announcement square has out out today (3 July) only mentions problems if you are using a phone or ipad.

Also we've reset the square terminal back to factory settings - as recommended - a couple of times now but we are still getting the same problem.

Help!!

Re: payment disruption

Breffni — Tue, 04 Jul 2023 08:55:28 GMT

Hi @WokinghamBC thanks for your post.

Sorry to hear you're having some trouble!

The mobile wallet disruption also impacts the Square Terminal - apologies if that is not clear on our status page.

We should have a fix released within the next couple of days and we will update the status page as soon as we do.

Please continue to check for updates here and a reminder that if you experience a decline via Mastercard using Applepay/Googlepay, we recommend trying a card from a brand other than Mastercard.

We apologise for this inconvenience and thank you for bearing with us.

Re: payment disruption

WokinghamBC — Wed, 05 Jul 2023 09:05:21 GMT

Thanks for the reply. We'll monitor those updates.

Re: payment disruption

Breffni — Thu, 06 Jul 2023 09:41:43 GMT

Hi @WokinghamBC - this disruption is now resolved.

Thanks again for your patience, - please make sure you update the software on your Terminal when you can.

Let me know if you have any questions.