thread Re: I Can’t connect instagram to enable booking in Payments Troubleshooting

I Can’t connect instagram to enable booking

Chay1 — Sun, 21 Sep 2025 12:38:30 GMT

I had square connected to a old instagram that was disconnected and removed and now I have a new account and I’m trying to link it with my square but it fails and says I need to seek admin permission but not how, any help would be great.

Re: I Can’t connect instagram to enable booking

Breffni — Fri, 11 Aug 2023 15:25:03 GMT

Hi @Chay1 - thanks for the screenshot.

Can you run though the following steps:

Head your Square Online site editor
Choose Instagram feed.
Select the Connect Instagram button

Do you see your old account linked there? There are some images here that may help - you might just need to remove the old account.

Let me know what you find!

Re: I Can’t connect instagram to enable booking

Chay1 — Sat, 12 Aug 2023 09:16:30 GMT

Hello,

I have run through these steps a couple of times and when I select the connect to instagram option it automatically opens up my instagram app and then tells me it has failed.
unfortunately the only information it gives it that it has failed and to try again later which I’ve been doing for over a week now.

Re: I Can’t connect instagram to enable booking

Breffni — Tue, 15 Aug 2023 09:58:15 GMT

Can you try this page @Chay1? Let me know if you can input the new account there.

Re: I Can’t connect instagram to enable booking

BackToTheEarth — Tue, 03 Sep 2024 11:52:14 GMT

Hi Im having the same issue as @Chay1 and the webpgae you linked is a 404 error. I know this is a year later but still have the same problem. Would appreciate some help

Re: I Can’t connect instagram to enable booking

Breffni — Tue, 03 Sep 2024 15:20:34 GMT

Hi @BackToTheEarth - I'd be happy to help.

Can you give me some details about your case?

We have some tips available online that may help in the meantime.

I'll keep an eye out for your reply.

Re: I Can’t connect instagram to enable booking

BackToTheEarth — Tue, 03 Sep 2024 15:35:47 GMT

When I click "Connect to Instagram" it opens to a screen where I can log into one of my 2 accounts. My personal and my business account. Once I click login, it opens up a new tab with a black screen of Instagram and once I close the tab this error message pops up. I have tested this on my phone and other browsers too but same message pops up.

Re: I Can’t connect instagram to enable booking

Breffni — Thu, 05 Sep 2024 09:42:54 GMT

Thanks @BackToTheEarth

In this case, I'd recommend a few steps:

- Try the process again on a different device or browser

- Ensure that your Instagram Business profile is set up correctly

- Reach out to Instagram Support to see if they can assist with this error message

I hope this helps.