https://community.squareup.com/t5/Payments-Troubleshooting/Unresponsive-terminal-with-green-lines/m-p/679151#M55644 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/625413">@Quiddles</a></SPAN> thanks for your post!</P> <P>&nbsp;</P> <P>Apologies for the delayed response and I'm sorry to hear you're having trouble with your Terminal.&nbsp;</P> <P>&nbsp;</P> <P>If the factory reset is not working and you've tried different chargers to ensure it's not a wiring issue, please give our support team a call directly at 0800 - 098 8008, 9AM- 5PM, Mon-Fri or you can <A href="https://squareup.com/help/gb/en/contact" target="_blank">send us an email here.</A>&nbsp;</P> <P>&nbsp;</P> <P>The warranty form comes directly from them, but we'll be able to have a replacement out to you in a couple of days.&nbsp;</P> <P>&nbsp;</P> <P>Let me know if I can do anything else.&nbsp;</P> Tue, 29 Aug 2023 10:59:34 GMT Breffni 2023-08-29T10:59:34Z https://community.squareup.com/t5/Payments-Troubleshooting/Unresponsive-terminal-with-green-lines/m-p/678818#M55643 <P>Touch screen unresponsive, has green rectangles around text. Have held power button down for countdown to zero and reset to no avail.&nbsp;</P> Sun, 21 Sep 2025 12:37:52 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Unresponsive-terminal-with-green-lines/m-p/678818#M55643 Quiddles 2025-09-21T12:37:52Z https://community.squareup.com/t5/Payments-Troubleshooting/Unresponsive-terminal-with-green-lines/m-p/679151#M55644 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/625413">@Quiddles</a></SPAN> thanks for your post!</P> <P>&nbsp;</P> <P>Apologies for the delayed response and I'm sorry to hear you're having trouble with your Terminal.&nbsp;</P> <P>&nbsp;</P> <P>If the factory reset is not working and you've tried different chargers to ensure it's not a wiring issue, please give our support team a call directly at 0800 - 098 8008, 9AM- 5PM, Mon-Fri or you can <A href="https://squareup.com/help/gb/en/contact" target="_blank">send us an email here.</A>&nbsp;</P> <P>&nbsp;</P> <P>The warranty form comes directly from them, but we'll be able to have a replacement out to you in a couple of days.&nbsp;</P> <P>&nbsp;</P> <P>Let me know if I can do anything else.&nbsp;</P> Tue, 29 Aug 2023 10:59:34 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Unresponsive-terminal-with-green-lines/m-p/679151#M55644 Breffni 2023-08-29T10:59:34Z