thread Re: Unable to Verify in Payments Troubleshooting

Unable to Verify

TomJou — Sun, 21 Sep 2025 12:35:38 GMT

Hi Square,

Received my reader tried to set it up in time for an event tomorrow, at which I'll need to take payments.

The Square site has failed to verify my identity, despite all the information I put in being correct on the electoral register (I event tried variations of address & name.)

Quite concerned, as I have to be set up to take payments by 16:00 tomorrow (15th Oct), and all your contact lines are shut. Please respond ASAP with help. Otherwise I'll have to put in for a refund.

Thanks,

Re: Unable to Verify

Breffni — Wed, 18 Oct 2023 07:06:52 GMT

Hi @TomJou, thank you for flagging this.

I'm sorry to hear about the issues you've encountered. This platform is monitored over the weekend, unfortunately.

Were you able to get up and running? Please let me know if there is anything I can help with now.

Re: Unable to Verify

chloeprestwood — Mon, 14 Oct 2024 19:35:23 GMT

did you manage to sort this? i’ve had the exact same problem and need it for the weekend, all my information is correct as well and just says unable to verify which is very frustrating