thread Re: Checkout links not working in Payments Troubleshooting

Checkout links not working

Moustash — Sun, 21 Sep 2025 12:35:26 GMT

I have always invoiced my clients by sending them a payment link - I have sent 2 different links to my customer and neither are working they say ‘it has not been possible try again later’

she is now having to pay me via another platform

Re: Checkout links not working

Breffni — Fri, 27 Oct 2023 08:10:11 GMT

Hi @Moustash - thanks for flagging this and apologies for the delayed response.

Are you sending payment links from your Square app or is this a specific Square Online checkout link that you have created?

Please let me know if this issue is ongoing and we can run through some troubleshooting steps depending on which type of link you are sending.

Re: Checkout links not working

Moustash — Fri, 27 Oct 2023 13:23:25 GMT

Hi Breffni -yes I’m sending the payment link from the Square app (I have a POS device too but I don’t tend to use that)..I sent a whole new link and it still didn’t work and client tried several times - she kindly tried again a few hours later and it worked but many customers would not be so patient and it doesn’t reflect well on the reliability of me if the payment processor (of which I pay a premium for) doesn’t work.