thread Re: Email address isn't recognised when I log in for the first time on the app in Payments Troubleshooting

Email address isn't recognised when I log in for the first time on the app

Lynda-exact — Sun, 21 Sep 2025 12:34:11 GMT

The email address isn't recognised when I log in for the first time on the app I've downloaded on my iPhone. I called customer service and he asked which email address I was using and it was correct. He then asked if i'm using the latest software, which it wasn't. So I updated my iPhone to the latest software and it still doesn't work.

Please help as the customer support telephone line is closed now

Re: Email address isn't recognised when I log in for the first time on the app

Breffni — Tue, 05 Dec 2023 08:32:58 GMT

Hi @Lynda-exact 👋

Sorry to hear you're running into this, that does sound strange.

Just to rule everything out, can you confirm that this is the app that you have downloaded?

If so, please share a screenshot of the specific error you are seeing so that I can investigate further, thanks.