thread "New Sale" pop-up UNWANTED in Payments Troubleshooting

NEW POP UP AFTER TRANSACTIONS

ReStore-CGHFH — Sat, 20 Sep 2025 08:21:20 GMT

We're getting a new "pop-up" box on the square terminal after every transaction. Never seen it before. Makes the cashier press "new sale" to get past this box. How to turn this OFF???

Re: NEW POP UP AFTER TRANSACTIONS

TheRealChipA — Fri, 06 Oct 2023 21:30:21 GMT

Hi @ReStore-CGHFH. You didn’t say, but I’m assuming that you are using your terminal in Connected Terminal mode, as a customer-facing payment device for your POS? If so, the final screen with the check mark and “New Sale” has always been there. I’ve been complaining about it for over a year, now.

Usually it times out after 30 seconds. But, if you are running back to back sales and it doesn’t time out, your cashier will have to hit New Sale to allow the next sale to be sent from the POS. Trust me, in the height of ice cream season on a busy Saturday night this can be frustrating, I know. Unfortunately, at this time there is no way to turn that off.

I just submitted a feature request on the Ideate Board for this. Here is the link. Please follow the link and like/upvote this. The more votes, the better!

Let me know if you need anything else.

"New Sale" pop-up UNWANTED

ReStore-CGHFH — Fri, 06 Oct 2023 21:32:12 GMT

We're getting a new "pop-up" box on the square terminal after every transaction. Never seen it before. Makes the cashier press "new sale" to get past this box. How to turn this OFF???

Re: NEW POP UP AFTER TRANSACTIONS

ReStore-CGHFH — Fri, 06 Oct 2023 21:39:26 GMT

I'm not sure what the "customer-facing payment device" means. I have the original Square terminal setup (customer has their own screen and my cashier has their own terminal/screen). I've used this same terminal for probably 6 years and I've never seen this message pop up before (on the cashier side). We haven't made any changes. This new pop-up just "started" with the first transaction of the day, a couple of mornings ago (when most of our overnight updates forced by Square start getting buggy!)

Re: NEW POP UP AFTER TRANSACTIONS

TheRealChipA — Fri, 06 Oct 2023 21:54:26 GMT

Ok. You have Register, then. There is a separate product called Square Terminal. I was confused when you said in your original post that the new popup box was on Square Terminal.

Now that I know your issue, yes there seems to have been something added to the transaction flow on Square Register. You are not the first person to complain about it, but at this time I have not heard of any known workaround. I’m going to tag someone who might be able to look into it for you. But, for now, it is what it is, I’m sorry to say.

@_Violet

Re: NEW POP UP AFTER TRANSACTIONS

lawnbrook — Fri, 06 Oct 2023 22:49:39 GMT

We have always had this so i think it's probably a setting that has toggled with a recent update. I'll take a look at ours today and see what I can find.

Re: NEW POP UP AFTER TRANSACTIONS

Doran — Fri, 06 Oct 2023 23:52:49 GMT

I get that pop up too but it has always been there for me. When I get to work tomorrow I’ll look through my setting to see if it turns off or on.

it seems some people have it and some don’t. So there must be a way to make it go away.

Re: NEW POP UP AFTER TRANSACTIONS

ReStore-CGHFH — Fri, 06 Oct 2023 23:53:06 GMT

FYI: I misspoke in my original post. We have the larger Square REGISTER (not Square Terminal).

Re: "New Sale" pop-up UNWANTED

TheRealChipA — Sat, 07 Oct 2023 01:00:29 GMT

@ReStore-CGHFH This thread looks like a duplicate to another thread. I’ve asked a moderator and other Super Sellers to look into this. They will answer on that other thread. You only need to post on a topic once in the community, please.

And for anyone who sees this, the question is not about Terminal. It is about Register.

Re: NEW POP UP AFTER TRANSACTIONS

alexandriak — Sun, 08 Oct 2023 19:59:38 GMT

Can you snag a photo of this? I don't believe it's happening to me but I want to be sure.

Re: NEW POP UP AFTER TRANSACTIONS

homeprogreen — Tue, 10 Oct 2023 15:56:03 GMT

It’s in the settings. I believe it’s in checkout. It’s a pop up that allows you to view the customer information in case they have questions. It says “ view customer/ new sale” if faster check out is desired then go to checkout/ settings and you should see a button to toggle that’s says “ go to new sale “