thread Re: Re-arrange items in square online in Payments Troubleshooting

Re-arrange items in square online

yaykenny — Sun, 21 Sep 2025 12:32:03 GMT

Hi,

Using square online to build a food website. All good so far but struggling to re-arrange items so they display in the order I want. There is no option to do this using my PC and I have read there should be a Edit Site -> Order Online -> Item List -> Arrange & add items, this says "Arrange all items for sale" but doesn't list any items.

I have tried to add a custom attribute which was also suggested "order priority" text and then 1 , 2 , 3 etc for the order I want but they are still stuck in the current positions.

There must be a way to arrange in a way that suits me?

Re: Re-arrange items in square online

Lou8 — Thu, 29 Feb 2024 12:25:21 GMT

Hi @yaykenny, thanks for posting.

I'm sorry to hear you're having troubles re-arranging items on your website - I'd be happy to help!

I just did the test on my own website, and I was able to re-arrange my items. Could you send a screenshot of your screen? This will help me understand a bit better what could be the issue here.

Re: Re-arrange items in square online

yaykenny — Thu, 29 Feb 2024 12:32:30 GMT

Hi,

Which screen would you like a screen shot of? How did you go about re-arranging the items?

Thanks

Re: Re-arrange items in square online

Lou8 — Thu, 29 Feb 2024 15:35:47 GMT

On my website editor, I went to the Online Order page, clicked on the Item List on the page preview and then clicked on Arrange and Add Items. I'm then able to drag the 6 gray dots located on the left of each item and categorie to re-arrange them. This is what it looks like:

Can you confirm whether it looks similar on your end @yaykenny? If not, I recommend reaching out to our Support Team so this can promptly be escalated to our engineers.

Re: Re-arrange items in square online

yaykenny — Fri, 01 Mar 2024 20:37:59 GMT

Hi,

That page has the categories but no items to re-arrange (the items are added to the breakfast category). I can see the breakfast category but no items to move about. I have added 19 items so far which are listed on the item page. I am accessing this on PC but just checked on phone app and the same thing.

Thanks

Re: Re-arrange items in square online

yaykenny — Sat, 02 Mar 2024 18:01:14 GMT

Screenshot

As you can see, the items are not pulled through to the screen where I am supposed to be able to move them about. I have 20 or so in the breakfast category but they don't show up here

Re: Re-arrange items in square online

yaykenny — Sun, 03 Mar 2024 19:11:49 GMT

https://calderwoodcafe.co.uk/square1.png

Found it ! (category section)

Re: Re-arrange items in square online

Lou8 — Mon, 04 Mar 2024 10:04:20 GMT

Hi @yaykenny, I'm so glad you ended up finding the option!

Thanks for sharing your findings, I'm sure it'll be useful to other sellers who ran in the same issue as you.

Let me know if you need help with anything else.