https://community.squareup.com/t5/Payments-Troubleshooting/Server-down/m-p/721031#M55259 <P>Hi,&nbsp;</P><P>I have tried to take a payment and it is saying the server can’t connect. I have rebooted and tried again.&nbsp;<BR />The transaction has not shown on my square app or balance but it is showing as deducted from my customers bank.&nbsp;<BR /><BR /></P><P>can anyone advise what to do?&nbsp;</P> Sun, 21 Sep 2025 12:31:06 GMT Jackthebarber 2025-09-21T12:31:06Z https://community.squareup.com/t5/Payments-Troubleshooting/Server-down/m-p/721031#M55259 <P>Hi,&nbsp;</P><P>I have tried to take a payment and it is saying the server can’t connect. I have rebooted and tried again.&nbsp;<BR />The transaction has not shown on my square app or balance but it is showing as deducted from my customers bank.&nbsp;<BR /><BR /></P><P>can anyone advise what to do?&nbsp;</P> Sun, 21 Sep 2025 12:31:06 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Server-down/m-p/721031#M55259 Jackthebarber 2025-09-21T12:31:06Z https://community.squareup.com/t5/Payments-Troubleshooting/Server-down/m-p/721230#M55260 <P style="margin: 0;">Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/662975">@Jackthebarber</a>, thanks for flagging this.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">Sorry to hear that you had some trouble. It's hard to know without looking at your account, but it sounds to me that this transaction was likely Void.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;" data-aura-rendered-by="373:47630;a">Payments are automatically voided if they aren’t finished within 5 minutes or the app is interrupted. The error message that you have described seems to indicate that is what happened.</P> <P style="margin: 0;" data-aura-rendered-by="373:47630;a">To confirm that payment was successfully processed, you can check the recent Transactions within the app or your online <A href="https://squareup.com/dashboard/sales/transactions" target="_blank" rel="noopener">Square Dashboard</A>.</P> <P style="margin: 0;" data-aura-rendered-by="373:47630;a">&nbsp;</P> <P style="margin: 0;" data-aura-rendered-by="373:47630;a">Voided payments will show as a pending transaction on the cardholder’s bank statement, but this will drop off shortly. In this case, the payment will need to be processed again.&nbsp;</P> <P style="margin: 0;" data-aura-rendered-by="373:47630;a">&nbsp;</P> <P style="margin: 0;" data-aura-rendered-by="373:47630;a">If you are unsure, please give our <A href="https://www.sellercommunity.com/t5/Questions-How-To/How-do-I-contact-Square-Support-in-the-UK/m-p/177678#:~:text=The%20phone%20number%20for%20Square,to%20Friday%2C%209am%20to%205pm." target="_blank" rel="noopener">support team a call</A>, and they will be able to locate this specific transaction and confirm its status.&nbsp;</P> <P style="margin: 0;" data-aura-rendered-by="373:47630;a">&nbsp;</P> <P style="margin: 0;" data-aura-rendered-by="373:47630;a">I hope this helps!&nbsp;</P> Wed, 10 Apr 2024 09:45:45 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Server-down/m-p/721230#M55260 Breffni 2024-04-10T09:45:45Z