Categories in Item Library gone

Bradsfood — Sat, 20 Sep 2025 08:21:03 GMT

All my categories that I had set up in my item library are now gone. When I add a new item I do not have any categories to chose from. Existing items still have their categories, and the sales report still shows categories, but I cannot add a new item to my old categories. What happened? Not sure when this started. Don't add many new items any more.

Re: Categories in Item Library gone

_Violet — Mon, 09 Oct 2023 16:40:07 GMT

Hi @Bradsfood - I'm sorry to hear that this issue with your item categories has brought you to the Seller Community.

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

thread Re: Categories in Item Library gone in Payments Troubleshooting

Categories in Item Library gone

Re: Categories in Item Library gone