https://community.squareup.com/t5/Payments-Troubleshooting/Payment-problems/m-p/724122#M55227 <P style="margin: 0;">Thanks for bringing this to our attention <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/666139">@Geonchris</a>, and welcome to the community!</P> <P style="margin: 0;"><BR />With connection issues, there are a few standard troubleshooting steps that should resolve most issues. Could you please try the following:</P> <P><BR />1. Restart your modem/router, then test its connectivity by plugging in another device (such as a laptop) to see if it connects.<BR />2. Try an alternative Ethernet cable, or test that the cable you're using functions as expected with another device. <BR />3. Try an alternative Ethernet port on your modem or router.<BR />If you continue to see the connection error, please also check that your device software is up-to-date from: <STRONG>More &gt; Settings &gt; Hardware &gt; General &gt; About.</STRONG></P> <P style="margin: 0;"><BR />If the device is up-to-date or the issues persist after updating, could you please let me know which device it is that you’re having trouble with? Is it the Square Terminal for example?&nbsp;</P> Fri, 26 Apr 2024 15:03:43 GMT Sineaid 2024-04-26T15:03:43Z https://community.squareup.com/t5/Payments-Troubleshooting/Payment-problems/m-p/723886#M55226 <P>Our card reader saying no Ethernet connection, checked plugs but won’t take payment, anyone come across this ?</P> Sun, 21 Sep 2025 12:30:29 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Payment-problems/m-p/723886#M55226 Geonchris 2025-09-21T12:30:29Z https://community.squareup.com/t5/Payments-Troubleshooting/Payment-problems/m-p/724122#M55227 <P style="margin: 0;">Thanks for bringing this to our attention <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/666139">@Geonchris</a>, and welcome to the community!</P> <P style="margin: 0;"><BR />With connection issues, there are a few standard troubleshooting steps that should resolve most issues. Could you please try the following:</P> <P><BR />1. Restart your modem/router, then test its connectivity by plugging in another device (such as a laptop) to see if it connects.<BR />2. Try an alternative Ethernet cable, or test that the cable you're using functions as expected with another device. <BR />3. Try an alternative Ethernet port on your modem or router.<BR />If you continue to see the connection error, please also check that your device software is up-to-date from: <STRONG>More &gt; Settings &gt; Hardware &gt; General &gt; About.</STRONG></P> <P style="margin: 0;"><BR />If the device is up-to-date or the issues persist after updating, could you please let me know which device it is that you’re having trouble with? Is it the Square Terminal for example?&nbsp;</P> Fri, 26 Apr 2024 15:03:43 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Payment-problems/m-p/724122#M55227 Sineaid 2024-04-26T15:03:43Z