thread Re: Customers card not accepted in Payments Troubleshooting

Customers card not accepted

TimTeasdale — Sun, 21 Sep 2025 12:30:07 GMT

I have had 2 clients in past 2 days unable to pay invoices.
both have tried different cards that have funds available but keep getting

'Sorry. Your card was not accepted. Please confirm your card information.

what is the problem

Re: Customers card not accepted

Sam_400º — Thu, 02 May 2024 10:04:57 GMT

Hey @TimTeasdale - can be a hard one to pin down, but from my experience the most frequent problem is when their post code is autofilled by their computer as this puts a space at the end that can throw back issues.

The techies looked into but due to regulation restrictions about confirming billing addresses it's not something they can turn off.

Re: Customers card not accepted

Breffni — Thu, 02 May 2024 13:17:07 GMT

Hi @TimTeasdale, sorry to hear that you're having some trouble.

I agree with Sam, without having access to your account information here in the Community, it's hard to know exactly what the cause is.

If you haven't done so already, please give our support team a call on 0800 - 098 8008, 9AM- 5PM, Mon-Fri so that we can look into this.