thread Re: Issue connecting Google to the automated emails for marketing in Payments Troubleshooting

Issue connecting Google to the automated emails for marketing

AnnaBYLY — Sun, 21 Sep 2025 12:29:02 GMT

Hi,

can anyone tell me what could be going wrong here?

Square is connected to my google business profile with a physical store location. It shows up as connected everywhere on the dashboard except for the automated emails section in the marketing program.

Here it says ‘create a google business profile or connect your existing one to activate this automation’

When I click though it shows it already being connected.

I’ve already tried disconnecting and reconnecting it.

I would really like to be able to ask for google reviews automatically after people make purchases.

Re: Issue connecting Google to the automated emails for marketing

Breffni — Fri, 07 Jun 2024 15:22:03 GMT

Hi @AnnaBYLY, thanks for flagging this.

That does sound strange. It sounds like the issue might be within the Google Business Profile itself.

When you have a moment, can you run through the steps here and ensure that everything is set up correctly?

Re: Issue connecting Google to the automated emails for marketing

AnnaBYLY — Sat, 09 Nov 2024 03:04:15 GMT

Sorry to be so slow coming back to this, but I wasn’t getting anywhere and had too many other bits of the website to work on to really focus on it.

As far as I know we don’t have an administrator account as described here, my account is a superadmin for our location but I don’t really have any idea how to follow those steps as we don’t use google workspace like this.

The video I found about integrating square reviews seemed to show that I just needed to do the location sync, but my access to reviews/automated emails for them just doesn’t turn on