Unexpected invoice error

SiegeMacGee — Sun, 21 Sep 2025 12:28:21 GMT

Evening Team Square,

needing help here in the UK as my clients seem to be getting unexpected invoices for services they paid for many months or even years ago and I didn’t (knowingly) ask the software to do this. A lot of puzzled and unhappy customers from the past are getting in touch. Please would anyone be able to help at all? I don’t know where to start looking. Thanks in advance 😊

Re: Unexpected invoice error

Lou8 — Mon, 01 Jul 2024 14:29:59 GMT

Hi @SiegeMacGee, thanks for posting and welcome to the Seller Community 👋.

I'm sorry to hear about this. I understand how this would be frustrating for your customers.

Did you notice a particular pattern about these invoices (amount, date, service or item) ? Did it happen on a specific date or does it keep on happening ?

It might be tough to pinpoint what happened here exactly without taking a closer look at your account. Since we don't have access to your account information on the Community, I would suggest reaching out to our Support Team by email or phone. They'll be able to escalate this issue to the proper team if needed !

thread Unexpected invoice error in Payments Troubleshooting

Unexpected invoice error

Re: Unexpected invoice error