thread Re: Adapter was not included in the square terminal box in Payments Troubleshooting

Adapter was not included in the square terminal box

ae7 — Sun, 21 Sep 2025 12:28:13 GMT

Hi!

I was wondering if anyone had or heard about a similar issue.

I bought the Square Terminal from the square website, and upon opening the box only the terminal and a USB C cable was present but there was no square adapter in the box.

I am just making a claim to hopefully get a replacement.

Thanks.

Re: Adapter was not included in the square terminal box

Breffni — Wed, 03 Jul 2024 10:48:41 GMT

Hi @ae7 👋 thanks for flagging this.

Just to confirm - do you mean the large power adaptor? If you didn't receive this in your order, please let our support team know as soon as possible.

We'll need to send you one or a new Terminal altogether as the Terminal can't be charged without the adaptor (with the Square charger at least).

Our number is 0800 - 098 8008, 9AM- 5 PM, Mon-Fri.

Re: Adapter was not included in the square terminal box

ae7 — Wed, 03 Jul 2024 20:59:33 GMT

Hey just an update, silly me must have misplaced it and forgot all about it! Sorry for the confusion, please ignore my post 😖

Re: Adapter was not included in the square terminal box

Breffni — Thu, 04 Jul 2024 07:40:18 GMT

Lol no problem @ae7 🙂 hope it's all sorted now!

Re: Adapter was not included in the square terminal box

ae7 — Thu, 04 Jul 2024 11:37:53 GMT

Yes that's all sorted, thank you for the quick reply and help, much appreciated!