thread Cookies Banner Problem - Text Constantly Showing in Payments Troubleshooting

Cookies Banner Problem - Text Constantly Showing

EmilyKay — Sun, 21 Sep 2025 12:28:02 GMT

All of a sudden our website has started consistently showing 'Update Cookies Preferences text' in the top of every page👎

I contacted Weebly weeks ago, they suggested publishing from different devices, making sure I was on the latest OS etc...which I did, but any way we do it, the problem is still there.

I now haven't heard from Weebly for weeks (totally ghosting me), anyone else having the same issues? I've found older threads where Weebly seems to have got involved and resolved the issue, but I'm not having the same experience.

Thanks all😊

Re: Cookies Banner Problem - Text Constantly Showing

Breffni — Wed, 10 Jul 2024 08:51:26 GMT

Hi @EmilyKay, thanks for flagging this and sorry to hear that you're having some trouble.

I can take a look into this - can you share a link to your site here?

Re: Cookies Banner Problem - Text Constantly Showing

EmilyKay — Wed, 10 Jul 2024 09:06:14 GMT

Hi @Breffni Thank you!

The site is www.demandtechnology.com

Much appreciated

Re: Cookies Banner Problem - Text Constantly Showing

Breffni — Wed, 10 Jul 2024 13:23:18 GMT

Thanks for your patience @EmilyKay

Our team let me know that this appears to be an intended part of the cookie banner that you have selected.

The 'Update Preferences' option is intended to remain visible so that customers can update their preferences at any time while visiting the site.

That specific text can be found within the site editor under Settings > General > Cookie Banner. It's notated as such:

"<a href="#" id="open_preferences_center">Update cookies preferences</a>"

They confirmed that we cannot take any action here as it's an intentional function of the cookie banner that you have selected.

I do apologise that it took so long for us to get back to you on this and I have flagged your ongoing case with our support team for review.

For next steps regarding the display of the banner, you'll need to contact TermsFeed directly.

I hope this helps.

Re: Cookies Banner Problem - Text Constantly Showing

EmilyKay — Wed, 10 Jul 2024 14:52:02 GMT

Thank you so much - I just couldn't see for looking and hadn't any helpful response until you found it today!

I really appreciate your time and help, many thanks!

Emily