Printer Issues

AscottsBroms — Sun, 21 Sep 2025 12:27:58 GMT

Hello, we've used a Star tsp100iii printer ethernet printer downstairs in our restaurant and it works correctly with square with no issues. We have recently bought a second one to connect upstairs on the same network, the printer is definitely connected to the network as it prints out an IP address when I do the diagnostic check. I tried to locate the printer on the Star app but again, it is only picking up the existing printer in our restaurant downstairs and not the new one. Any suggestions?

Re: Printer Issues

Breffni — Thu, 11 Jul 2024 08:47:41 GMT

Hi @AscottsBroms, thanks for flagging this.

Are you connecting to a Square Stand or Register? I would recommend making sure the device is running the most recent software version - that may be why it's seeing the old one but not the new one.

We have some additional steps to run through here - I understand that you may have done some already, but we would need to ensure all are checked, it's likely to be something small since the other printer is working okay.

Make sure that your device running Point of Sale is connected to the same network as your printer.
Turn your printer off and unplug all cables. Wait 10 seconds. Plug all cables back in and turn the printer on.
Make sure the printer is fully plugged in and a roll of paper is in the printer.
For iOS devices, Square needs access to your local network in order to connect to network printers. Toggle ON for Local Network in your device Settings > Square > Local Network to enable access, then relaunch the Square app.
Make sure that your Ethernet cable is connected to the right piece of hardware.
Turn your router off and then on again.
Make sure that the Ethernet cable connecting the printer to the network is properly connected to the Ethernet port on each device.

Let me know how it goes - I'll keep an eye out for your reply.

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Printer Issues

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