thread Re: Online payments not going through in Payments Troubleshooting

Online payments not going through

ClaireTitmus — Sun, 21 Sep 2025 12:26:53 GMT

Hello, when checking out with cards my customers are receiving errors saying their card is invalid. Is anyone else having this issue please?

Re: Online payments not going through

Sineaid — Wed, 21 Aug 2024 07:58:17 GMT

Hi @ClaireTitmus,

Thanks for reaching out about this.

I can see that our engineers identified an issue yesterday that was causing some Weebly transactions to fail due to an ‘Invalid Card’ error. The details of the interruption to service were subsequently posted on our Status page here, for Seller visibility.

The issue was quickly resolved, and it is expected that all affected sites should now be functioning as intended.

Apologies for the disruption this may have caused to you, and your customers. If you are still experiencing any issues, please do let me know and I flag this to our engineers as a matter of urgency.

Re: Online payments not going through

Lorrick — Mon, 26 Aug 2024 20:54:08 GMT

Are there currently any issues with online payment acceptance? I have a customer that is having trouble getting payment to process online.

Re: Online payments not going through

Muzibur — Sun, 08 Sep 2024 10:30:05 GMT

I'm also facing this issue. I've had a few customers call up saying their payment won't go through. The most recent issue occurred yesterday. 1 customer's payment went but another's didn't. We really want to push our customers to order online but this issue has put a lot of customers off.