thread Re: Problem with Notification/Alert Settings on Shifts/Team Dashboard in Payments Troubleshooting

Problem with Notification/Alert Settings on Shifts/Team Dashboard

filletandbone — Sun, 21 Sep 2025 12:26:41 GMT

Hi All

Recently I've noticed that when I uncheck the flags under Dashboard > Shifts > Settings > Notifications & Alerts, they are only remembered until the end of that 'session'. When I log out at the end of the day and log in the next day, all of the flags have reverted to checked.

I have also noticed that if I am editing/viewing shifts under Dashboard > Shifts > Time Tracking > Workday on a(n) historical date, once I click save or cancel, the view jumps back to the current day. I then have to browse back to the historical date before I can look at / edit other shifts on the same date.

I feel like neither of these behaviours used to happen; the flags stayed unchecked and the date stayed on the date you were viewing. Any suggestions as to how I can prevent these things happening?

Thank you!

Tom

Re: Problem with Notification/Alert Settings on Shifts/Team Dashboard

Breffni — Wed, 04 Sep 2024 10:47:53 GMT

Hi @filletandbone 👋, thank you for bringing this to our attention and for providing detailed descriptions—it’s really helpful.

That does seem unusual. I can escalate this to our team, but first, I'd like to go through some troubleshooting steps.

I tried to replicate the issue on my account but didn’t encounter the same problem. Have you noticed this happening across multiple devices or browsers, or just on one?

If it’s only on one device/browser, could you try using a different one and let me know if the issue persists?

If the problem continues, could you please share the device/browser details and, if possible, a video of the issue occurring?

Re: Problem with Notification/Alert Settings on Shifts/Team Dashboard

filletandbone — Wed, 04 Sep 2024 15:58:09 GMT

Hi @Breffni

Thanks for this. It seems the issue is with my device! I'm on Chrome on a Windows 10 PC. When I jump over to my colleague's desk (same set up) everything works as expected. I'll keep puzzling. Thanks again, Tom.

Re: Problem with Notification/Alert Settings on Shifts/Team Dashboard

filletandbone — Thu, 05 Sep 2024 11:01:51 GMT

Hi @Breffni

A quick follow up: once I knew the issue was limited to my PC I cleared all cookies and site data for Square in my browser. It appears to have done the trick and resolved the issue. Thanks again for your help.

Re: Problem with Notification/Alert Settings on Shifts/Team Dashboard

Breffni — Thu, 05 Sep 2024 12:35:35 GMT

Great! Glad to hear it's resolved and wasn't something more serious @filletandbone

Thanks for letting me know 🙂