thread Re: Online Item Subscription - in Payments Troubleshooting

Online Item Subscription -

doc_choc — Sun, 21 Sep 2025 12:26:30 GMT

Hi, I was looking to offer our online customers a subscription to our coffee. I added the subscription plan but then decided to remove as I didn't feel the functionality would work for our plans and ideas and discount communication form subscribing was not visually communicated well.

So I have removed subscription and its left my item paralyzed lol

I have stock but its saying the item is not available. Screenshot below.

Any idea how to fix with our having to delete the item and create again?

Re: Online Item Subscription -

Breffni — Wed, 11 Sep 2024 08:05:22 GMT

Hi @doc_choc 🙂

Thanks for flagging this - that is unusual.

I had a look on your site, but I couldn't find this subscription.

Were you able to take it down after this post? If not and it's still there, please send a link and I can take a closer look.

Hopefully this might have been a cache and cookies issue, I'll keep an eye out for your reply.

Re: Online Item Subscription -

Breffni — Wed, 11 Sep 2024 08:07:44 GMT

Scratch that @doc_choc I have just seen your private message and located the page.

Taking a look into this!

Re: Online Item Subscription -

Breffni — Wed, 11 Sep 2024 08:21:37 GMT

@doc_choc

To confirm - you made this Item originally from the Subscriptions Dashboard, but now you would like to sell it as a regular online item?

Once I know that I can check the next steps here, thanks!

Re: Online Item Subscription -

doc_choc — Wed, 11 Sep 2024 14:58:34 GMT

Hi @Breffni, I took the subscription off the item as we wanted it to do something functionality wise but it didn't do what we wanted. So in the dashboard/item library we remove the subscription from the item (we had a subscription plan already setup, this is still active as we use on another subscription item which still works fine).

At the item level on the website, removing the subscription from the item in the dashboard did removed the subscription options box and one time purchase box, but instead of showing the 'add to cart button', it now shows a frosted out button with the text 'not available', even though there is stock. All a bit strange.

I think the system may have just got a little confused. We are looking to see if we can clone the item...ok just tried cloning and the clone just replicated the item still with the problem. Next we will try to deleting and putting the item back on ground up.

Its still there with the same problem

https://www.cocochemistry.co.uk/product/village-coffee-wholebean/797

Re: Online Item Subscription -

Breffni — Thu, 12 Sep 2024 14:22:23 GMT

Thank you, @doc_choc - interesting that the issue was replicated when you duplicated the item.

I double-checked the settings for this item and didn't find anything but I have asked the Square Online to double check for us.

I'll be back once I know more.

Re: Online Item Subscription -

Breffni — Fri, 13 Sep 2024 13:28:18 GMT

The Square Online tried to reindex this item and make some changes to it to trigger the sync yesterday in the hopes that it would resolve the issue, but it looks like that didn't work, unfortunately @doc_choc

They suggested recreating the item from scratch again in this case. I hope that's not too much of a hassle.

Let me know if I can do anything else.

Re: Online Item Subscription -

doc_choc — Fri, 13 Sep 2024 19:17:12 GMT

Hi @Breffni thanks for looking in to and the update.

No biggy we can recreate again Monday.

Have a great weekend! 😊

Re: Online Item Subscription -

Breffni — Sat, 14 Sep 2024 05:43:19 GMT

You too! ☺️

Re: Online Item Subscription -

doc_choc — Tue, 17 Sep 2024 07:25:30 GMT

@Breffni all sorted now. So we took the old item off and created a whole new item for it. Not sure what happened whether there was a just a little wobble but it was linked to making the item a subscribed item, then when we deselected this item as a subscribed item it didn't revert back to being just a regular item in the item library. Not sure if its a problem that needs fixing or not yours side. 💪