thread How can you customise printed tickets ? in Payments Troubleshooting

How can you customise printed tickets ?

Horsellkitchen — Sun, 21 Sep 2025 12:26:00 GMT

Hi There, we have a square system for a cafe every time an order prints out a small docket ticket with the table number comes out followed by the actual order also with a table number.. How do I stop it printing out the small docket with the table number on as it is a waste of till roll and unnecessary.

thanks Sarah

The title of this thread has been edited from the original to make it more accessible to other sellers with similar queries: extra tickets being printed

Re: extra tickets being printed

Lou8 — Tue, 01 Oct 2024 08:46:50 GMT

Hi @Horsellkitchen, thanks for posting and welcome to the Seller Community 👋.

You can customise your printer profile to choose which ticket(s) are being printed. Depending on your set-up, these changes can be done either from your:

Dashboard

In Settings, go to Device Management
Click on Profiles then Printer Profiles
Select the relevant printer.
Click on Order ticket stubs and untoggle
Save

or POS

Open the Square POS app.
Tap ≡ More > Settings > Hardware > Printers.
Select the relevant printer.
Click on Order ticket stubs and untoggle

You can also learn more about Printer Profiles on our Support Centre.

I hope this helps but let me know if you have any questions or need further assistance !

Re: How can you customise printed tickets ?

Horsellkitchen — Tue, 01 Oct 2024 10:29:48 GMT

Amazing, it worked, thank you so much for your help. 🤩

Re: extra tickets being printed

Lou8 — Tue, 01 Oct 2024 11:26:39 GMT

Glad to hear it worked ! Don't hesitate to get back to me if you need help with anything else 😀.