Clearpay Merchant Area

WoolNWoofers — Sun, 21 Sep 2025 12:25:27 GMT

Hi, We've been contacted by a customer who tried to purchase an item using Clearpay.

Whenever they got through to the clearpay login & payment screen it says that the address isn't in the merchant area and no shipping options are available. Payment and shipping through the square pay system seems fine.

I've recreated this on my end but can't fix it. All the shipping profiles I've created are set to the right area (UK 4 countries) but it doesn't pull through to Clearpay.

Am I missing an option somewhere or does it just not work?

Re: Clearpay Merchant Area

Breffni — Tue, 29 Oct 2024 14:20:39 GMT

Hi @WoolNWoofers 👋 thanks for your post.

Have you successfully processed Clearpay purchases before this one? And are other UK transactions, aside from Clearpay, going through without issues?

Could you share a link to your site here so I can take a closer look?

thread Re: Clearpay Merchant Area in Payments Troubleshooting

Clearpay Merchant Area

Re: Clearpay Merchant Area