thread Re: Voucher QR code error in Payments Troubleshooting

Voucher QR code error

okaycokey — Sun, 21 Sep 2025 12:25:04 GMT

Hi, the auto-generated QR code downloadable through the Marketing > Vouchers screen is not generating propoerly. When scanned on Apple says something like 'no useable data' and on Android opens some sort of text editor.

Re: Voucher QR code error

Breffni — Mon, 18 Nov 2024 14:38:21 GMT

Hi @okaycokey - thank you for your post and for flagging this.

I was able to replicate this on Chrome with an iOS device just now.

I'm going to raise this with our team and will follow up with you here shortly.

Re: Voucher QR code error

Breffni — Tue, 19 Nov 2024 10:15:16 GMT

Just following up here @okaycokey

I checked in with our Square Marketing team who confirmed that these QR codes are designed specifically for barcode scanners.

The QR code can be scanned at the Point of Sale to redeem the coupon. Using a barcode scanner scan the QR code on the Checkout page to add the coupon.

I hope this helps and apologies for any confusion caused.

Re: Voucher QR code error

okaycokey — Tue, 19 Nov 2024 21:38:06 GMT

Ummm, a few weeks ago (maybe whilst vouchers was still within "Online" dashboard), the QR code successfully allowed a smartphone to scan the QR and load the website and automatically apply a discount code, with a message that came up on the website homepage saying voucher code applied.

Disappointed if that has been lost, which it sounds like.