thread Re: Inventory updates not appearing in Retail app in Payments Troubleshooting

Inventory updates not appearing in Retail app

rhfasretail — Sun, 21 Sep 2025 12:21:36 GMT

So - I've made a few minor product updates in my inventory on the desktop. However, none of these have appeared on the retail app. Has anyone else noticed this? Is there a work around? Or am I doing something wrong?

Re: Inventory updates not appearing in Retail app

doc_choc — Wed, 19 Mar 2025 15:43:41 GMT

We have not noticed any issues today similar to that you describe. Try the usual clear cache, reboot etc. If this does not clear the issue then it could be a synchronization issue, in which case it might be worth connecting with the Square support team to see if they can initiate a synchronization for your account.

Re: Inventory updates not appearing in Retail app

Sineaid — Thu, 20 Mar 2025 10:33:00 GMT

Hi @rhfasretail,

Welcome to the Community!

I've double checked, and as @doc_choc mentioned, we're not seeing any similar reports from other Sellers. Thanks for jumping in to help @doc_choc!

If you are still having issues, I'd recommend checking that both your device software and the Square App are both fully up to date. If you need any help with this, just let us know which devices you're using.