thread Re: Order notifications going to wrong email address in Payments Troubleshooting

Order notifications going to wrong email address

cwest — Sun, 21 Sep 2025 12:21:11 GMT

My order notifications are still going to the old email address (ch************@gmail.com) that was previously associated with my Square account instead of the current email address (ch***@ch***************.co.uk) associated with the account. All Square account settings have been checked and I have tried other suggestions on threads but these have not allowed me to stop this happening.

Re: Order notifications going to wrong email address

JTPets — Sun, 23 Mar 2025 13:44:33 GMT

There are a ton of settings in Square and often some of them get moved. Additionally not all settings are changeable by us. This could be one of those emails that is stuck in the system and can't be changed locally. I would suggest a call to customer service on this one. I previously had to update one of my email addresses after we updated our email I cannot remember if it was the order confirmation one or not.

Re: Order notifications going to wrong email address

Laurie_ — Mon, 24 Mar 2025 23:47:06 GMT

Hi @cwest,

Building on @JTPets suggestion, here's a comprehensive list of places you can check to ensure your notification settings are updated for your Square account:

1. Account Settings

From your Square Dashboard, go to Settings > Account Settings > Personal Information > Sign in & Security.

Verify that the correct email address is listed under Email.

Next, navigate to My Business > Locations. Select each location to ensure the correct email address is associated with it.

2. Notification Preferences

In the same menu, select Notifications > Account.

Here, you can review and update your notification preferences. Be sure to click Save after making any changes to ensure they are applied.

3. Square Online Settings

If you’re using Square Online, it’s also important to check the notification settings for your online store:

From your Square Dashboard, go to Online > Settings (or Shared Settings) > Notifications.

Confirm that the correct email address is listed, and make any necessary changes by selecting Edit.

For additional confirmation, navigate to General in the same menu on the left and double-check the email address there as well.

That should cover all the key areas! If you’re still experiencing issues, as @JTPets mentioned, giving our Support Team a quick call will help us verify your settings on our end. If you encounter any further issues, feel free to reach out again! 🙂

Re: Order notifications going to wrong email address

JTPets — Tue, 25 Mar 2025 00:13:37 GMT

This speaks more to the need to clean up the global settings and hamburger menus in square 🙂