thread Re: Stock not updating online in Payments Troubleshooting

Stock not updating online

Springwood1 — Sun, 21 Sep 2025 12:20:26 GMT

I’ve added some new stock to my website ( to existing listings that had just run out of stock) but it’s still showing as out of stock online. The only way I can get the products available to buy is to stop stock tracking which I really don’t want to do. I’ve checked the location (I only have one anyway) and clicked ‘available to buy online’ and I’ve selected ‘visible’ online. The stock quantity is showing as ‘on hand’ and ‘available to sell’ in the right quantity the item library, but is still not available on my site - showing as out of stock. Is there a bug?

Re: Stock not updating online

Sammie_C — Tue, 08 Apr 2025 23:15:45 GMT

Hi @Springwood1, we appreciate your post!

When you have a moment, could you let me know if this occurring to all of your items or just specific items?

Please let me know and I can take another look into this.

Re: Stock not updating online

Springwood1 — Wed, 09 Apr 2025 08:00:46 GMT

Hello, I haven’t tried all my products but I’m having issues with other items where I want to say they’re out of stock (because I’ve sold through a phone order) by setting the stock quantity to zero and they’re still appearing as available on the website. I’m a florist so my turnover of products relies on the stock count. I’ve just tried again with the items I was having problems with yesterday - and they’re showing as out of stock unless I just turn off all stock tracking.

Re: Stock not updating online

Sammie_C — Wed, 09 Apr 2025 16:59:26 GMT

Thank you for your quick response, @Springwood1.

I am going to go ahead and reach out to our eCommerce team about this. Is there a particular item that you can list that this is occurring to? That way I have an example for us to review.

Re: Stock not updating online

Springwood1 — Wed, 09 Apr 2025 17:59:45 GMT

Thank you,

examples -

Natural wreath

which should be showing as out of stock but shows 1 left.

and

Dinky drawers

which should show 2 in stock but shows as out of stock

other items are also affected including

Garden trug basket

which has had new stock added and should have x3 in stock and not show as x1 remaining.

and this one with behind the scenes photos below -

Baby’s breath heart wreath

which has x3 in stock and only shows 1 remaining.

Re: Stock not updating online

Sammie_C — Thu, 10 Apr 2025 16:34:30 GMT

Thank you for all this helpful information, @Springwood1! Our eCommerce team took a look and ended up resyncing and doing some refreshing on our side and this should fix this issue for you.

Please let me know if you are still seeing this and I can take another look.

Re: Stock not updating online

Springwood1 — Fri, 11 Apr 2025 18:42:34 GMT

Thank you for your help. The problem appears to have been solved nd the stock tracking is working as normal.

Re: Stock not updating online

Sammie_C — Fri, 11 Apr 2025 22:08:13 GMT

This is great to hear, @Springwood1! Please feel free to let me know if you end up having any other questions about this or anything else Square.

Re: Stock not updating online

Springwood1 — Tue, 06 May 2025 08:45:10 GMT

Hello Sammie_c

you sorted a problem with stock quantities not updating on my website around 3 weeks ago. I’m afraid that the issue is happening again. The boxed bouquet is out of stock and I’ve changed behind the scenes but is still for sale on my website. Link below

Boxed bouquet

thank you for your help again.

Re: Stock not updating online

Sammie_C — Tue, 06 May 2025 17:38:28 GMT

Hi @Springwood1, I am sorry to hear this is occurring again. I appreciate you reaching out again.

I checked in with our eCommerce team again and they went ahead a re-synced everything on your site. Can you please give it another try? They said it was resolved on their side.

Re: Stock not updating online

Springwood1 — Wed, 07 May 2025 10:04:00 GMT

Thank you, yes, it seems to be syncing again now. Thanks for your help.

Re: Stock not updating online

Sammie_C — Wed, 07 May 2025 15:11:19 GMT

Glad to hear this worked, @Springwood1! Let me know if this issue ever pops up again and I can take another look for you.

Re: Stock not updating online

Winterbrook — Fri, 07 Nov 2025 18:55:04 GMT

I am having and have had exactly the same issue at the beginning of the year and now again.

Basically my stock is correct on the dashboard item library but on my website the stock is incorrect and has no limit, so for example it says I have multiple items of a product but I only have a single one left.

Everything is as it should be, I have checked it all.

When this happened before Square couldn't get to the bottom of it and I ended up having to rewrite my items and enter them all again as nothing worked. Please help as this is all my Christmas decoration and gift stock...