thread Adding marketing consent at item level in Payments Troubleshooting

Adding marketing consent at item level

not_shopify — Sun, 21 Sep 2025 12:20:08 GMT

Hi,

Can anyone explain the significance of enabling "Marketing consent" for a specific item (via the item library rather than in the checkout settings) and how this influences the customer journey? I.e. how does the customer journey differ when this is enabled/disabled?

I can't find reference to this functionality in the Square guides or documentation.

Many thanks,

Re: Adding marketing consent at item level

_Violet — Wed, 23 Apr 2025 22:58:29 GMT

Hi @not_shopify, My name is Violet and I'm one of the Moderators of the Square Community. I see this is your first post, so I'd like to officially welcome you! 🎉👏

I'm not sure of the answer to this one myself, so I'm reaching out to the Square Marketing Team to see what they can tell us.

I'll follow up with you here, once I receive a response from their team. I appreciate your patience!

Re: Adding marketing consent at item level

not_shopify — Fri, 25 Apr 2025 10:03:33 GMT

Thanks @_Violet, I appreciate your assistance