https://community.squareup.com/t5/Payments-Troubleshooting/My-terminal-is-not-working/m-p/791027#M54695 <P>Fully charged .&nbsp;<BR />Can switch on , but I can see only dimmed squared logo on the screen and it is totally frozen.</P> Sun, 21 Sep 2025 12:19:58 GMT Kajuta19 2025-09-21T12:19:58Z https://community.squareup.com/t5/Payments-Troubleshooting/My-terminal-is-not-working/m-p/791027#M54695 <P>Fully charged .&nbsp;<BR />Can switch on , but I can see only dimmed squared logo on the screen and it is totally frozen.</P> Sun, 21 Sep 2025 12:19:58 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-terminal-is-not-working/m-p/791027#M54695 Kajuta19 2025-09-21T12:19:58Z https://community.squareup.com/t5/Payments-Troubleshooting/My-terminal-is-not-working/m-p/791103#M54696 <P>Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/594237">@Kajuta19</a>!<BR /><BR /></P> <P>I'm sorry to hear you're running into trouble with your Square Terminal!<BR /><BR /></P> <P>Just so you know for future reference, our Support Team offers 24/7 phone support specifically for Square Terminal devices. If you ever need help in a hurry, you can reach us anytime using the contact options listed on this <A href="https://squareup.com/help/gb/en/article/4993-contact-square-support" target="_self">page</A>.<BR /><BR /></P> <P>In the meantime, we recommend working through the troubleshooting steps in our <A href="https://squareup.com/help/gb/en/article/8351-troubleshoot-payment-errors-on-square-terminal" target="_self">online guide</A>. Since it looks like you're stuck on the logo screen, the first step would be to restart your terminal using the instructions in the guide. If that doesn’t work, the next step would be a Factory Reset. Just a heads-up - if you have any pending payments on the device, we don’t recommend resetting it. In that case, it’s best to give our Support Team a call as soon as you can so they can help directly.<BR /><BR /></P> <P>I hope this helps! Let us know how you go.</P> Thu, 24 Apr 2025 06:34:36 GMT https://community.squareup.com/t5/Payments-Troubleshooting/My-terminal-is-not-working/m-p/791103#M54696 Laurie_ 2025-04-24T06:34:36Z